Terms of Service
The terms that apply to using this website, the free tools, and buying a NOXEB package. Plain language — no legal obfuscation.
This website is operated by NOXEB LTD (Company Number 17163101), registered in England and Wales, with its registered office at 187 Denewood Crescent, Nottingham NG8 3DG. In these terms, “NOXEB”, “we” and “us” mean NOXEB LTD, and “you” means the person using the site or buying a service.
These terms cover three things: using this website, using the free tools, and buying a NOXEB package or build. By using the site you accept these terms. If you buy a build, the specific written agreement for your project sits alongside these terms; where the two differ, your project agreement takes priority.
You may use this site for lawful purposes only. You agree not to misuse it — for example by attempting to break its security, disrupt it, scrape it at scale, or use it to send unlawful or abusive content. We may change, suspend, or remove any part of the site at any time.
The calculators, estimators, generators, and sign-off tools on this site are provided free, as a genuine help. They come with no warranty and are provided “as is”.
Sending an enquiry, requesting a build, or downloading a resource does not create a contract or oblige either of us to anything. A contract for paid work is formed only when scope and price are agreed in writing and you confirm you want to proceed.
To build your website or system well, we need you to play your part: give us the content, information, and access we ask for, in good time; nominate one person who can make decisions and give feedback; and review and approve work when we ask. If a project is held up because we are waiting on something from you, that delay is not our responsibility, and it may move your timeline and any agreed dates.
We agree target dates with you at the start and work to them in good faith. Those dates assume you supply what we need on time. We are not responsible for delays caused by things outside our reasonable control, or by late or incomplete information from you. If something is going to slip, we will tell you and agree a new date rather than let it drift.
Prices for the published trades packages are shown on the packages page and are the prices that apply, in pounds sterling. NOXEB is not currently registered for VAT, so no VAT is added. Bespoke and larger projects are quoted individually after a conversation. We may change published prices from time to time; the price that applies to you is the one shown when you place your order.
Unless your project agreement says otherwise, work begins once your deposit or first payment is received. Payments are taken by card through Stripe, our payment processor.
Where a pay-monthly option is offered (currently on the Starter package), it is a simple instalment arrangement provided by NOXEB directly:
If a payment is missed, we will contact you to agree how to proceed. We may pause work on your project until the plan is back on track, but we will not add charges for a missed or late payment.
Every NOXEB build is handover-clean — you own it and can run it without us. If you choose a care plan or other ongoing service (for example maintenance, hosting, or support), it is billed on a recurring basis as shown when you sign up, and it is separate from your original build. You can cancel a care plan by giving us one month’s notice; we will not tie you in, and cancelling never affects your ownership of what we have built.
If you are a consumer buying online, you normally have 14 days to change your mind and cancel, under the Consumer Contracts Regulations 2013. If you expressly ask us to start work during those 14 days, you keep your right to cancel until the work is fully finished — but if you cancel after we have started, you pay a fair, proportionate amount for the work already done, based on the total price. Before we start early, we will ask you to confirm in writing that you want us to begin during the 14 days and that you understand you will lose the right to cancel once the work is fully finished, and we keep that confirmation on record. Deposits are used to secure your slot and cover initial work; where little or no work has started, a deposit is refundable. If you cancel under this right, we will refund you within 14 days of being told, to the same payment method you used, less any fair proportionate amount for work you asked us to start. We will always deal with cancellations fairly and explain any deduction.
Either of us can end a project agreement in writing. If you end it partway through, we will invoice for the work done up to that point; if we end it, we will explain why and settle things fairly. We may pause work if an invoice or instalment is overdue and has not been resolved after we have contacted you. This sits alongside your cancellation rights above — it does not reduce them.
When your project is paid for in full, you own the finished website or system we build for you, including your content and the delivered files, and you can run it without us. We keep ownership of our own pre-existing tools, methods, code libraries, and the free tools on this site — these are not transferred as part of a build. Any third-party software or service used in your build remains subject to its own licence.
Your build may rely on third-party providers (for example hosting, email delivery, or a content platform). We choose these carefully, but we are not responsible for their availability or their own terms. Where a service needs its own account or subscription, that is set out in your project agreement.
We carry out our work with reasonable skill and care, to a professional standard, and in line with what we have agreed with you. If something we have built is not right, tell us and we will put it right. This is in addition to any rights you have by law.
We take our work seriously and stand behind it. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited under the law.
Subject to that, our total liability to you in connection with a project is limited to the fees you have paid us for that project, and we are not liable for indirect or consequential losses, or for loss of profit or revenue. If you are a consumer, nothing in this limit prevents you from recovering at least the price you paid for work that was not carried out with reasonable care, or any other loss the law does not allow us to exclude — the cap above applies in full only to business customers. The free tools are provided without warranty, and we are not liable for decisions you make based on their output.
None of this affects the statutory rights you have as a consumer.
How we handle the personal information you give us — through an enquiry, a form, or a project — is set out in our Privacy Policy. By using this site or engaging us, you agree to how your data is handled as described there.
We may update these terms from time to time — for example to reflect changes in the law, in security, or in how the service works. The version published here is the one that applies to new visits and new orders, and the terms in force when you placed an order continue to govern that purchase. Where a change materially affects a project already under way, the terms in your signed project agreement continue to apply to that project.
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute — without affecting any statutory protection you have as a consumer in your place of residence.
Questions about these terms? Email hello@noxeb.com.
These terms are reviewed before each update. Last reviewed: 7 July 2026.
View all operating documents and principles.